Legal

Privacy Policy

Last Updated: March 21, 2026

This policy explains how we collect, use, disclose, and protect information when you visit or use the Gatra website and related services.

This page is a general privacy policy for informational purposes and should be reviewed by legal counsel to ensure compliance with laws in your operating regions.

1. Information We Collect

We collect information you provide directly, such as your name, email address, billing information, account credentials, and any content you submit through forms, onboarding flows, or support requests.

We also collect technical and usage data automatically when you use the site, including device type, browser information, IP address, referring pages, pages visited, and interaction events.

  • Account and profile data
  • Payment and transaction details
  • Usage analytics and diagnostics
  • Communications and support history

2. How We Use Information

We use personal information to operate the website, provide requested services, process transactions, improve performance, communicate updates, and protect platform security.

  • Deliver and maintain website functionality
  • Process subscriptions and payments
  • Respond to questions and support requests
  • Send service updates and relevant notices
  • Detect fraud, abuse, and unauthorized activity

3. Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, measure traffic, and improve user experience. Some cookies are necessary for core functionality while others support analytics or marketing.

You can control cookies through your browser settings. Disabling certain cookies may affect the way parts of the site function.

4. How We Share Information

We do not sell personal information. We may share information with trusted service providers who support payment processing, hosting, analytics, communications, and security operations.

We may also disclose information when required by law, to enforce our terms, or to protect rights, safety, and property.

5. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including legal, tax, accounting, and compliance requirements.

Retention periods depend on the type of data and the business need. When data is no longer needed, we delete or anonymize it where feasible.

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information. While we use security measures designed to reduce risk, no method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. You may also have rights to data portability and to withdraw consent in some cases.

To submit a privacy request, contact us using the details listed below. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

9. International Transfers

If you access the website from outside the country where our systems are located, your information may be transferred to and processed in other jurisdictions that may have different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and take additional steps if required by applicable law.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us through the website contact page or your account support channels.